For all your Regulatory Affairs challenges

Medical Information

Everyone marketing a medicine in the EU needs a Medical Information service in place – Let CambReg provide yours


What Is a Medical Information Service?

It is the term used for the scientific service that is required to be in place when a company markets a medicinal product in the EU.  All Marketing authorisation holders must have a dedicated person available 24 hours per day to answer to queries from the public/health care professionals regarding their marketed products.


Article 98 of EC Directive 2001/83 states that:

The marketing authorization holder shall establish, within his undertaking, a scientific service in charge of information about the medicinal products which he places on the market.

This is echoed in the European directive on advertising of medicinal products (92/28//EEC) and the ABPI code of practice

Do you have the resources needed to provide this service internally?

To offer a complete service in house will incur large set up costs and the employment of an experienced team – outsourcing the medical information service makes perfect business sense, use our highly skilled team who are already providing this service to our existing clients and avoid the hassle of setting up your own.

What CambReg Offers 

CambReg’s medical information team is able to provide a complete service which offers you all that is required by the legislation. We have a dedicated team that are available 24/7 to answer queries on your products; these queries will come via various media i.e. Phone, fax or letter and each one will be responded to in a professional way whilst adhering to pre-agreed.

We can also work closely with your PV department or PV contractor to ensure that any enquiries perceived to be adverse events are transferred to them quickly and efficiently.

Why Choose CambReg?

Simple, cost effective  set up

Produce a set of response to likely  enquiries

SOPs defining responsibilities and response times

Flexible Service

Tailor made service – as much or as little involvement from us as you want

In house Medic available

Regular internal Audits undertaken

  • Excellent client liaison
  • Monthly reports
  • Regular Client meetings ensuring ongoing client satisfaction
  • Inconspicuous Service
  • We can work ‘behind the scenes’ allowing your customers to think they have made direct contact with your company